Refund policy

Refund and Return Policy

Last updated: June 27, 2026

Thank you for purchasing from EarnClass. This policy explains how refunds, cancellations, duplicate payments and access issues are handled for our digital educational courses.

1. Digital products

EarnClass sells digital educational courses only. We do not sell or ship physical goods. Because digital access can be delivered, opened, viewed, copied or downloaded, refunds are handled differently from physical product returns.

2. Access delivery

Course access is provided after successful payment and internal order review. Access may be delivered by email, Google Drive link, secure digital link, customer account, course platform or another digital delivery method.

At launch, some course access may be delivered through Google Drive or a similar file-access method. In the future, EarnClass may move course access to a dedicated course platform.

Access may take up to 5 hours after payment approval because some orders may be reviewed by a manager for payment confirmation, fraud prevention, duplicate-order checks or access-control reasons.

If you do not receive access within 5 hours, contact us at earnclass.support@gmail.com with your order number and checkout email.

3. Refund eligibility

Refunds may be considered when:

- you were charged twice for the same order;

- payment was captured but access could not be delivered;

- there is a verified technical issue that prevents access and we cannot resolve it within a reasonable time;

- you purchased the wrong course and contact us before access is delivered or used;

- a refund is required by applicable consumer law.

4. When refunds are generally not available

Refunds are generally not available when:

- digital access has already been delivered, opened, used, downloaded or otherwise made available;

- the customer changed their mind after receiving access;

- the customer expected guaranteed income, trading profit, investment return or personal financial advice;

- the customer did not watch or complete the course;

- the customer shared, resold, copied, leaked or misused access;

- the issue is caused by an incorrect email address, spam folder, device issue, browser issue or internet issue and we are able to provide an alternative access method.

5. Wrong course purchased

If you purchased the wrong course, contact us as soon as possible. Depending on the situation, we may offer a course exchange, access correction, store credit or refund if access has not yet been delivered or used.

6. Duplicate payments

If you believe you were charged twice, contact earnclass.support@gmail.com with your order number, checkout email and payment details. If we confirm a duplicate payment, we will refund the duplicate charge to the original payment method.

7. Technical access issues

If you cannot access your course, contact us with your order number, checkout email and a description or screenshot of the issue. We will review the issue and may provide a new link, alternative access, troubleshooting steps or manual support.

If a verified access issue is caused by EarnClass and cannot be resolved, we may approve a refund.

8. Refund timing

Approved refunds are sent to the original payment method through Shopify Payments. Processing time depends on Shopify, banks, card networks and payment providers. We cannot control bank processing delays.

9. No guaranteed-result refunds

EarnClass courses are educational only. We do not guarantee income, profit, trading success, investment returns, employment or any specific result. Refunds are not provided because a customer did not earn money, did not make trading profits or did not achieve a specific financial outcome.

10. Chargebacks and disputes

Please contact earnclass.support@gmail.com before opening a payment dispute. Most access, duplicate-payment and technical issues can be resolved through support.

If a chargeback or payment dispute is opened, we may provide Shopify Payments, banks, payment networks or dispute processors with order records, payment details, access delivery evidence, support messages and relevant policy information.

11. Contact

Refund and access support:

earnclass.support@gmail.com